At soryntalexa, we take your privacy seriously. We've built our financial
stability analysis services with transparency in mind, and that
includes how we handle your personal data.
This policy applies to all services offered through soryntalexa.com and
covers anyone who uses our platform. If you're based in Australia,
additional protections apply under the Privacy Act 1988 and the
Australian Privacy Principles.
Information We Collect
We collect different types of information depending on how you interact
with our services. Some you provide directly, and some we gather
automatically as you use our platform.
Personal Information You Provide
When you register for our financial analysis services or contact us, we
ask for specific details:
- Full name and contact details (email
address, phone number)
- Australian business number (ABN) or tax
file number when relevant to financial services
- Financial information you choose to share
for stability analysis
- Payment information processed through
secure third-party providers
- Communication preferences and any
correspondence you send us
Information Collected Automatically
Our systems gather technical data to improve service delivery and
security:
- IP address and general location data (city
level, not precise coordinates)
- Browser type, device information, and
operating system
- Pages visited, time spent on sections, and
navigation patterns
- Referring websites and search terms used to
find us
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a
specific purpose related to providing and improving our financial
analysis services.
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Delivering financial analysis services
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Personal details, financial data
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Contract performance
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Processing payments and invoicing
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Payment details, ABN
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Contract performance
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Improving service quality and features
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Usage patterns, feedback
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Legitimate interest
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Customer support and communication
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Contact information, correspondence
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Contract performance
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Security and fraud prevention
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Technical data, access logs
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Legitimate interest
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We don't sell your personal information to third parties. Never have,
never will. We also don't use your financial data for purposes outside
of what you've agreed to when signing up for our services.
Data Sharing and Third Parties
Sometimes we need to share limited information with service providers
who help us operate. These relationships are carefully managed and
covered by strict contractual obligations.
Service Providers We Work With
- Cloud hosting providers for secure data
storage (AWS Sydney region)
- Payment processors for handling financial
transactions
- Email service providers for communications
- Analytics tools to understand how our
service is used
Our Commitment
Every third party we work with must meet Australian data protection
standards and sign agreements that require them to protect your
information as carefully as we do. They can only use your data for
the specific services we've hired them to perform.
When We Might Be Required to Share Data
In certain circumstances, we're legally obligated to disclose
information:
- When served with a valid court order or
subpoena
- To comply with Australian taxation and
financial reporting requirements
- If required by regulatory authorities
conducting lawful investigations
- To protect our legal rights or prevent
fraud
Your Rights and Control
Your personal information belongs to you. Under Australian privacy law,
you have several rights regarding how we handle your data.
What You Can Do
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Access your data: Request a copy of all personal
information we hold about you. We'll provide this within 30 days in
a readable format.
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Correct inaccuracies: If something's wrong or
outdated, let us know and we'll update it promptly.
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Request deletion: You can ask us to delete your
personal information, though we might need to keep some records for
legal compliance.
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Restrict processing: In certain situations, you
can ask us to limit how we use your data.
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Data portability: Get your data in a
machine-readable format to transfer to another service.
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Withdraw consent: If you've given consent for
specific processing, you can withdraw it at any time.
To exercise any of these rights, contact our privacy team at
support@soryntalexa.com. We'll respond within 30 days and won't charge you
unless your request is clearly unfounded or excessive.
Data Security Measures
We take security seriously because we understand the sensitivity of
financial information. Our approach combines technical safeguards with
strict operational procedures.
Technical Protections
- 256-bit SSL encryption for all data
transmission
- Encrypted storage of sensitive information
at rest
- Regular security audits and vulnerability
assessments
- Multi-factor authentication for staff
accessing systems
- Automated backup systems with encrypted
storage
- Intrusion detection and prevention systems
Operational Security
Technology alone isn't enough. We maintain strict policies around who
can access what information and why. Staff members receive regular
training on privacy obligations and data handling procedures. Access to
personal information is logged and monitored.
If Something Goes Wrong
Despite our precautions, no system is completely immune to security
incidents. If we experience a data breach that might affect your
information, we'll notify you and the Office of the Australian
Information Commissioner within 72 hours, along with steps we're
taking to address the issue.
Data Retention and Deletion
We don't keep your information longer than necessary. Retention periods
depend on the type of data and legal requirements.
Standard Retention Periods
- Active account data: Retained while your
account remains active
- Financial records: Seven years from
transaction date (Australian tax law requirement)
- Communication records: Three years from
last contact
- Technical logs: 90 days unless required for
security investigations
- Marketing preferences: Until you withdraw
consent
When you close your account, we'll delete or anonymize your personal
information within 90 days, except for data we're legally required to
keep. Financial records remain for seven years to meet Australian
taxation obligations.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. These
small files help our site work properly and allow us to understand how
people use our services.
Types of Cookies We Use
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Essential cookies: Required for basic site
functionality like logging in and security features
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Performance cookies: Help us understand which
pages are visited most and how users navigate
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Preference cookies: Remember your settings and
choices
You can control cookies through your browser settings. Keep in mind
that blocking certain cookies might affect how well the site works for
you.
International Data Transfers
We primarily store data within Australia using AWS Sydney data centers.
However, some service providers we use operate internationally, which
means your information might occasionally be accessed from overseas.
When data leaves Australia, we ensure it receives equivalent protection
through:
- Contractual clauses that require overseas
providers to meet Australian privacy standards
- Transferring only to countries with
adequate data protection frameworks
- Regular audits of overseas service
providers' security practices
Children's Privacy
Our services aren't designed for anyone under 18. We don't knowingly
collect personal information from minors. If we discover we've
accidentally gathered data from someone under 18, we'll delete it
promptly.
Parents or guardians who believe we might have information about their
child should contact us immediately at support@soryntalexa.com.
Changes to This Policy
Privacy practices evolve, and so does this policy. When we make
significant changes, we'll notify active users by email at least 30
days before the new terms take effect.
Minor updates (like clarifying existing practices or fixing typos)
won't trigger notifications, but we'll always update the "Last Updated"
date at the top of this page. We recommend checking back periodically
to stay informed.
Complaints and Regulatory Contact
If you're not satisfied with how we've handled your privacy concerns,
you have the right to lodge a complaint with the Office of the
Australian Information Commissioner (OAIC).
OAIC Contact Details
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Before contacting the OAIC, we'd appreciate the chance to address your
concerns directly. Most issues can be resolved through direct
communication with our team.
